Within an organization, not all business processes are smart and intelligent and businesses deal with mundane and repetitive tasks that are time consuming and labor intensive for human beings. It is imperative for an organizations success to free employees from such mundane and repetitive tasks so that they can focus on higher-value work that requires creativity, emotional intelligence, reasoning, judgement and personal interactions with customers. Robotic Process Automation (RPA) holds the key to this problem and has the power to automate all the repetitive, mundane and rule based tasks more accurately, quickly, and tirelessly compared to a human being. RPA leverages software bots to automate highly repetitive, routine tasks that are normally performed by knowledge workers. With our RPA Center of Excellence (CoE), our team can develop an automation roadmap, implement the roadmap by building, managing, and scaling your organization’s digital workforce across your enterprise.
Automation First Era
Automation is essential to your organization’s digital transformation success. Though technology supporting automation has been in existence for a while, combination of Robotic Process Automation, Artificial Intelligence and Machine Learning is what defines the automation first era. Today’s enterprise has greater knowledge of their core business processes due to the business process automation (BPO) movement and this in turn has led to process mining & mapping of processes, workflows and tasks. With the advent of advanced computer vision capabilities, it has enabled process automation platforms to read/interact with the UI elements. Huge amounts of data is now available for processing due to explosion of big data, IoT and cloud and this had led to a resurgence of Artificial Intelligence(AI).
With better process mapping, the advent of computer vision, and the fast growth of AI, the automation first era is here.
Our team can establish an automation first mindset within your Enterprise by examining the work your team is doing and determine which tasks/processes could be automated by software bots. We take both top-down and bottom-up approach in examining the work. In our top-down approach, we identify potential automations, prioritize tasks by time and frequency of occurrence for highest ROI, identify the core jobs that needs to be done with expected outcomes and validate to check if automated, will it remove the bottlenecks. In our bottom-up approach, we enable your workforce to identify the parts of their job that can be automated. By providing a bot for every person, you are harnessing the power of automation to reach the long tail of work that isn’t well known to a centralized automation team. If we look at one person’s mundane task, it might not have a high ROI, but across the enterprise, all this tasks that can be automated adds up.
By combining Machine Learning(ML) + Artificial Intelligence(AI) + Robotic Process Automation(RPA), we bring Automation First mindset to your organization and this can provide your enterprise with decision making capabilities and results based on analyzing huge amounts of data which is something not practical with humans.
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Healthcare Automation
Both payers and providers are facing challenges in improving operational efficiency and lowering cost to provide better access to care for patients. Operational pain points include digitization of patient records, managing inventory levels, optimizing appointment scheduling, billing and claims management. According to Mckinsey, “healthcare has a technical potential for automation of about 36%”. This means more than a third of healthcare tasks – especially administrative, back-office functions could be automated, allowing healthcare providers to focus on providing value-based patient care thereby lowering healthcare costs and improving operational efficiency of organizations.
With RPA, healthcare organizations are capable of simulating human processes and not just automate mundane, repetitive tasks. With recent advancements and connected solutions (RPA + AI + ML), RPA can help solve problems above and beyond back-office automation by providing intelligent business solutions to healthcare organizations. This in turn increases quality of patient care and enhances their experience with both provider as well as payer organizations.
Our RPA team are well versed in healthcare domain and we can help automate revenue cycle management by accurately confirming claim eligibility and streamline claims submissions and reimbursements. This improves billing efficiency of the healthcare organization and ultimately provides savings to patients. We can build RPA Bots to automatically gather patient data from disparate healthcare systems in a non-intrusive way and provide a 360 degree view of patient information thereby improving access of healthcare data and decision making. We can automatically prepare and process healthcare data for analysis to improve care outcomes. With RPA combined with OCR and Computer Vision, our team can eliminate manual data entry by fully automating the data entry process. We can also develop bots to automate the inventory management process by monitoring inventory levels and placing orders with ordering system based on inventory thresholds.
Using our healthcare RPA solutions, organizations can eliminate operational pain points and regain control of operational processes. This helps organizations to not only save costs but significantly improves patient experience.
Finding the right RPA provider
With the number of RPA providers increasing exponentially, choosing the right provider for your organization can be overwhelming for any organization. Organizations need to look at varying degrees of expertise when choosing the automation partner. As an initial step, organizations need to clearly define the automation objectives and vision. Architectural aspects such as performance and scalability needs to be carefully examined along with security and governance features. Degree of customization support is another important aspect to consider and without this capability, scaling your automation solution across your enterprise will be challenging and your organization might not be able to reap the full ROI. Organizations need to look at functionality supported by both attended (needs human intervention) and unattended bots and most likely, your business processes might require both these models.
Our team can help organizations in selecting the right RPA product/solution by understanding your organizations automation objectives and our team will provide a comprehensive assessment of features including scalability, customization capability, performance, governance, management, security, ease of use, learning curve, maintenance and upgrade support
Typical RPA Journey of our customers
